Frequently Asked Questions
Where are the products made?
All our products are made from our office, located on the Sunshine Coast, Queensland in Australia. We are a small family owned business and we pride ourselves on providing quality products. Our material is sourced from a local Sunshine Coast business.
Why does my timber look different?
Most of our products are made out of timber from responsible sources. They are a natural wood product and therefore each item is individual and unique in its grain and markings.
Can my child play with your products?
Our products are not toys and are for decorative purposes only. Please do not leave children unsupervised with our products.
How long before I receive my order?
All orders are sent within 1-2 weeks of being received. Items are shipped with Australia Post or Courier, depending on size of order and location. While we do our best to get orders out quickly, we don’t have any control over the delivery.
What are the payment options?
We offer payment via direct bank deposit, paypal, afterpay or stripe.
How much does shipping cost?
Shipping charges start from $8.95 for regular shipping with Australia Post. We offer express post or regular post.
Do you ship orders internationally?
At this time, we only offer shipping to New Zealand for international.
I haven′t received my order, what can I do?
If you were expecting your order and are yet to receive it, then please contact us (firstname.lastname@example.org). We will do everything we can to rectify an issues that may have occurred. We like to keep all our customers happy.
Can I return my goods?
Please make sure you choose your products carefully before placing an order. Each of our products are custom made so unfortunately, we do not offer any refund for change of mind.
If you have received your order and are unhappy with it for whatever reason, please let us know and we will try to work with you to find a solution.